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FAQs

Q: Where are Ensley Reign Cosmetics products made? 

A: At Ensley Reign Cosmetics, we pride ourselves on the unique and high-quality production of our eyeshadow palettes and other cosmetic products. Our eyeshadow palettes are meticulously crafted by a specialized third-party manufacturer located in Shenzhen. This state-of-the-art facility adheres to the highest industry standards, boasting certifications such as ISO 22716, ISO 9001, and GMP.

While we collaborate closely with our manufacturer to create exclusive eyeshadow formulas specific to Ensley Reign Cosmetics, the large-scale production of our palettes is currently beyond our in-house capabilities. However, we are deeply involved in the formulation process, ensuring that each palette reflects our brand’s commitment to excellence and innovation.

We take great pride in handpressing and creating our single eyeshadows and the majority of our other products in-house. Our dedicated team meticulously crafts these products, ensuring each item meets our stringent quality and creativity standards. We are continually striving to expand our in-house production capabilities, with a goal to eventually bring the entire manufacturing process of our eyeshadow palettes under our direct control. This commitment to growth and quality is a testament to our dedication to providing our customers with the best possible products.

 

Q: Can you tell me more about how your hand pressed eyeshadows are made?

 

Our single hand-pressed eyeshadows are lovingly handcrafted right here in Oregon. Unlike mass-produced options, we don't use commercial machines for pressing our single eyeshadows. This means you might notice some natural variations in weight, print patterns, pressing, and labeling - all part of the charm of handmade products! Each single eyeshadow pan is guaranteed to contain at least 1.25-2g of our unique eyeshadow formula. Note that this weight doesn't include the pan itself, which weighs between 1.55 - 1.66g.

We pride ourselves on the diversity of pigments we use, ranging from light, fluffy textures to denser compositions with various micron sizes. Our eyeshadows are sold by weight, not volume, to ensure you receive the same value in every purchase. While we strive for consistency in appearance across our products, slight variations are expected and contribute to the uniqueness of each item as part of a handmade brand.

Q: What is your return policy?

A: Any concern regarding damaged or defective products must be submitted within two (2) days of your order marked as delivered by the postal service via tracking information. Requests should be sent via email ONLY to info@ensleyreign.com to ensure proper receipt of your complaint. We reserve the right to request pictures and or videos to assess the nature of the request. 

We will only accept returns on unopened, undamaged, unused products you ordered. Unfortunately, we do not offer refunds for returned merchandise and return shipping fees are non refundable. We will issue a store credit to your account with us and that store credit will not expire and can be used anytime. Once the items are returned back to us, we will then issue the store credit on your account. 

 

Q: When will I receive my pre-ordered products from Ensley Reign Cosmetics?

A: We understand your excitement in receiving your pre-ordered items from Ensley Reign Cosmetics, and we are just as eager to get them to you! For each of our products available for pre-order, we provide an anticipated begin shipping date on the individual product listing. This date is an estimate of when we aim to start processing pre-orders.

Please note that the anticipated begin shipping date is not the exact date your order will be processed, but rather the time we start handling all pre-orders. Due to the meticulous attention we give to each product, we kindly request your patience and allow us 15 to 20 business days, excluding weekends and holidays, for the processing of your pre-order from the begin shipping date.

We are committed to ensuring the quality and timely delivery of your purchase. Your understanding and patience are greatly appreciated as we work to bring you our top-quality products.

 

 

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